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Privacy Policy

1.  INTRODUCTION

Klebbel Electric Private Limited ("Klebbel", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who visits www.klebel.in, purchases our products, or interacts with our customer support channels.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. By using our website or purchasing from us, you consent to the practices described in this Policy.

 

2.  INFORMATION WE COLLECT

 

2.1  Information You Provide Directly

  • Identity & Contact: Full name, email address, mobile number, delivery address, billing address.

  • Order Information: Products ordered, payment method, order history, and invoice details.

  • Payment Data: Razorpay processes all payment transactions. Klebbel does not store card numbers, CVV, UPI IDs, or net banking credentials.

  • Warranty Registration: Product serial number, date of purchase, installation address.

  • Customer Support: Correspondence, complaints, photographs, and any other information shared with our support team.

 

2.2  Information We Collect Automatically

  • Device & Browser: IP address, browser type and version, operating system, device type.

  • Usage Data: Pages visited, time spent, click paths, search queries on www.klebel.in.

  • Cookies & Tracking Technologies: Session cookies, analytics cookies, and preference cookies (see Section 8).

  • Location Data: Approximate location derived from IP address for serviceability checks and analytics.

 

2.3  Information from Third Parties

  • Delhivery Pvt. Ltd.: Delivery status, tracking events, and failed delivery reports.

  • Razorpay Software Pvt. Ltd.: Payment confirmation status, transaction reference IDs, and refund status.

  • Third-party marketplaces (e.g., Amazon, Flipkart): Order data for purchases made through authorised marketplace listings.

 

3.  HOW WE USE YOUR INFORMATION

 

We use your personal data for the following purposes:

  • To process and fulfil your orders and arrange delivery via Delhivery.

  • To process payments and refunds through Razorpay.

  • To send order confirmations, dispatch notifications, and delivery updates.

  • To handle warranty registrations, service requests, and grievances.

  • To personalise your experience on www.klebel.in.

  • To send promotional communications, offers, and new product launches (with your consent; you may opt out at any time).

  • To prevent fraud and ensure the security of our platform.

  • To comply with applicable laws, regulations, and legal obligations.

  • To improve our products, services, and website through analytics.

 

4.  LEGAL BASIS FOR PROCESSING

 

We process your personal data on the following legal bases:

  • Contract Performance: Processing necessary to fulfil your order and deliver the product.

  • Legitimate Interests: Fraud prevention, security, analytics, and improving our services.

  • Consent: Marketing communications and non-essential cookies (consent may be withdrawn at any time).

  • Legal Obligation: Compliance with applicable Indian laws, GST requirements, and regulatory obligations.

 

5.  DATA SHARING & DISCLOSURE

 

Klebbel does not sell, rent, or trade your personal data. We share your information only in the following circumstances:

Delhivery Pvt. Ltd.:  Your name, address, mobile number, and order details are shared to enable delivery and tracking.

Razorpay Software Pvt. Ltd.:  Your order amount and contact details are shared to process payment and issue refunds.

Technology Service Providers:  Website hosting, analytics (e.g., Google Analytics), email/SMS platforms, and CRM systems — under strict data processing agreements.

Legal & Regulatory Authorities:  When required by law, court order, or government authority.

Business Transfers:  In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

 

6.  DATA RETENTION

 

We retain your personal data for as long as necessary for the purposes set out in this Policy, subject to the following:

  • Order & transactional records: 7 years (as required under the Companies Act, 2013 and GST law).

  • Warranty records: Duration of the warranty period plus 2 years.

  • Marketing consent records: Until withdrawn by you.

  • Customer support interactions: 3 years.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.

 

7.  YOUR RIGHTS

 

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete personal data.

  • Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.

  • Right to Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time.

  • Right to Grievance Redressal: Raise a complaint with our Data Protection Officer or the relevant authority.

To exercise any of these rights, contact us at support@klebel.in with the subject line 'Privacy Request — [Your Name]'. We will respond within 30 days.

 

8.  COOKIES POLICY

 

www.klebel.in uses cookies and similar tracking technologies to enhance your browsing experience.

  • Essential Cookies: Required for the website to function (cart, login sessions). Cannot be disabled.

  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). These can be disabled.

  • Marketing Cookies: Used to show you relevant ads on third-party platforms. Require your consent.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling non-essential cookies will not affect your ability to browse or purchase from our website.

 

9.  DATA SECURITY

​

We implement industry-standard security measures to protect your personal data, including:

  • 256-bit SSL/TLS encryption for all data transmitted on www.klebel.in.

  • Payment processing through Razorpay, which is PCI-DSS Level 1 certified.

  • Access controls and role-based permissions for internal systems.

  • Regular security audits and vulnerability assessments.

While we take every reasonable precaution, no method of internet transmission is 100% secure. In the unlikely event of a data breach, we will notify affected users as required by law.

 

10.  THIRD-PARTY LINKS

www.klebel.in may contain links to third-party websites (e.g., payment gateway, delivery tracking portal). Klebbel is not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

 

11.  CHILDREN'S PRIVACY

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us at support@klebel.in and we will promptly delete such data.

 

12.  CHANGES TO THIS POLICY

Klebbel reserves the right to update this Privacy Policy at any time. Material changes will be notified via email to registered users or a prominent notice on www.klebel.in. Continued use of the website after any changes constitutes acceptance of the revised Policy.

 

13.  CONTACT / DATA PROTECTION OFFICER

Email:  support@klebel.in (Subject: Privacy Request)

Address:  207, Vardhaman Industrial Complex, Next to Vivanta, Gokul Nagar, Thane West – 400601

Website:  www.klebel.in — Customer Support section

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